STORE POLICY

CUSTOMER CARE

At Shy's Creations, our first priority is you the customer.  We value your partnership with us and your faith in us to provide your the goods and services you need.  We want your experiences with us before, during, and after a purchase to be a great one. Before we were a company, we were a client.  We purchase online just like you do, and we want to provide the best experience out there.

PRIVACY & SAFETY

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

 
I don't accept cancellations

But please contact me if you have any problems with your order.

 
The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

WHOLESALE INQUIRIES

We do offer wholesale orders and special orders for parties / events.  Bulk orders are not available for online ordering.  Please contact us directly for item availability,  pricing, timing, etc.  Please allow time for these orders to be created, packed and shipped.  We ship to the domestic United States only, international shipping can be available upon request. 

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Venmo

Zelle

Cash App

Offline Payments